Sales Support Specialist

Join a Legacy of Innovation in Packaging - Now Hiring: Sales Assistant Location: On-site | St. Louis, Missouri

About United Bags, Inc.

With roots dating back to 1890, United Bags, Inc. is a proud 5th-generation, family-owned company and a leading name in bulk packaging distribution. We deliver top-tier industrial packaging solutions-like FIBCs (bulk bags), woven polypropylene, paper bags, and custom packaging-to clients across North America. Our reputation is built on reliability, innovation, and long-term relationships, backed by a robust supply chain and four U.S. distribution centers.

We're not just a supplier-we're a trusted partner to industries that move the world.

Position Overview

We're seeking a Sales Support Specialist to join our Inside Sales team. In this dynamic role, you'll be the bridge between customers and internal teams-providing exceptional service, enabling smooth operations, and contributing to sales growth. This is an excellent opportunity for someone who enjoys relationship management, thrives in a fast-paced environment, and takes pride in delivering exceptional service.

Key Responsibilities

• Respond to customer inquiries about products, pricing, availability and order status.
• Assist the sales team members by preparing proposals, quotes, and tailored product information.
• Source and manage opportunities through outreach and incoming lead handling.
• Maintain accurate order tracking by collaborating with warehouse, logistics, accounting, and operations.
• Manage orders from start to finish, coordinating with domestic and international vendors.
• Conduct regular check-ins to monitor satisfaction, address concerns, and identify upselling opportunities.
• Support coordination with domestic and international vendors to ensure timely fulfillment.
• Help implement and refine workflow processes and CRM practices across the sales department.
• Uphold United Bags' collaborative culture and contribute to team initiatives.

Qualifications

• Associate's Degree or higher (Bachelor's preferred).
• Minimum 1 year of customer service experience; sales support or vendor management experience preferred.

Skills & Competencies

• Strong customer service mindset with excellent interpersonal skills.
• Ability to stay composed under pressure and adapt quickly to change.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Clear and professional communication skills-both written and verbal.
• Strong organizational skills with attention to detail.
• Ability to work effectively as part of a collaborative team.

Current Openings for Sales Support Specialist Jobs at United Bags Inc.